Refund policy

Return & Refund Policy

Last Updated: July 2026

At EHC Wellness, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.

60-Day Satisfaction Guarantee

You may request a return within 60 days from the date your order is delivered.

To initiate a return, please contact our support team at support@ehcclub.com before sending any item back.

Returns sent without prior authorization may not be accepted.

Eligible Returns

Returns may be approved if:

  • The product arrived damaged.
  • The product arrived defective.
  • You received the wrong item.
  • The product has a verified manufacturing defect.

If your return is approved due to one of the reasons above, EHC Wellness will cover the replacement or refund in accordance with this policy.

Change of Mind Returns

If you wish to return your order because:

  • You changed your mind.
  • You no longer want the product.
  • You ordered by mistake.
  • The product did not meet your personal expectations.
  • You found a lower price elsewhere.

You may still request a return within 60 days, provided that all of the following conditions are met:

  • The item is unused and shows no signs of wear or damage.
  • The product is returned in its original packaging, including all accessories, manuals, cables, and inserts.
  • The product is securely packaged to prevent damage during transit.
  • The customer is responsible for all return shipping costs.
  • Original shipping charges are non-refundable.
  • Any customs duties, import taxes, or return shipping fees are the responsibility of the customer.

Refunds for change-of-mind returns will be issued after the returned item has been received and inspected.

Non-Returnable Items

Returns will not be accepted if:

  • The product has been used beyond reasonable inspection.
  • The product is damaged due to misuse, neglect, accidents, or improper handling.
  • Parts, accessories, or packaging are missing.
  • The item has been modified or repaired by unauthorized parties.
  • The return request is submitted after the 60-day return period.
  • The product is returned without prior authorization.

Return Inspection

All returned products are inspected upon arrival.

If the returned item does not meet the conditions outlined in this policy, the return may be declined and the product may be shipped back to the customer at their expense.

Refund Processing

Once your return has been approved and inspected, your refund will be processed to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • Photos of the product.
  • Photos of the packaging.
  • A brief description of the issue.

Our team will review your request and provide an appropriate resolution.

Exchanges

We do not offer direct exchanges.

If you wish to receive a different product, please return the eligible item following this policy and place a new order.

Contact

For all return requests, please contact:

support@ehcclub.com

 

Refunds are issued for the product purchase price only. Original shipping charges, expedited shipping fees, customs duties, taxes, and return shipping costs are non-refundable unless the return is the result of our error or a verified product defect.